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Cricketing fever takes over at iridium Interactive Hyderabad

Salaudin — Mon, 28 Mar 2011 05:32:45 +0000

With the World Cup taking over every aspect of life, it becomes hard to avoid the cricket fever that has swept the nation. Keeping with the the iridium team’s passionate support for the Indian cricket team, a live screening was organized in the office for all the employees. The projector, normally reserved for presentations and such was used for the more patriotic activity of cheering on the Indian team as they beat Australia by 5 wickets. Every wicket and boundary was cheered and when the ads played, our team made every effort to ensure that the work for the day got done. Fun with work? We think yes

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iridium Interactive Turns 11!

Salaudin — Wed, 16 Mar 2011 08:33:41 +0000

On March 14, 2000, 11 years ago, iridium Interactive was born. From the days of its inception when we leveraged technology and the power of the internet to help those affected by the cyclone in Orissa in 2000 to today when we have expanded our operations to include projects in Nairobi, Kenya, we have come a long way. Along the way we have been associated with several organizations and bodies and have worked towards building a better tomorrow through our CSR arm, Cause an Effect Foundation. We have stayed true to our mission from Day 1, using technology to help a wide variety of for and non profit organizations solve their problems and develop new approaches to meet their goals.

On March 14 this year the birth anniversary of iridium was celebrated with much fanfare at the office. A list of over 600 employees past and present was displayed in the main hall and cake cutting was followed by experience sharing by Ms Bharathi Bharatam, who along with Sriram Bharatam has been with the company as the founding team right from the beginning. This is an especially proud day for us and we would like to take this opportunity to thank everyone who has been associated with iridium through these years. Here’s hoping that we will remain associated and continue to scale the heights of success for the years to come!

Mr Vinod cutting the 11th anniversary cake

The list of employees who helped make iridium the name it is today

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Online reputation management – a iridium Interactive case study

Salaudin — Thu, 11 Nov 2010 07:34:16 +0000

Intellectual property aside, a company’s reputation is pretty much in the public domain. While everyone hopes that their company is well liked, it is a bad idea to take this assumption for granted. The internet’s increasing reach make it a medium hard to ignore. When your online reputation is taking a beating staying silent is not a good idea, as a client of ours discovered.

The Case
The client’s problem stemmed from a reputation issue that they had noticed but did not resolve hoping it would die down with time. An ex-employee had been spreading false rumors about the organization on various portals related to the industry and this was slowly eroding the goodwill the company enjoyed. Potential employees walked away and, they later guessed, a few potential clients too. Our client had no idea until someone pointed it out to them. The posts were read in horror, duly noted and the company decided to wait it out. This was November 2009. A few token efforts were made to douse the flames but discontinued when they realized they were egging on the bloggers. An email began circulating saying blatant lies about the company.

In March 2010, an old customer pointed this out to them and they knew something had to be done. Legal notes were sent but the forum owner was neither legally liable nor could he violate the integrity of his website by deleting posts. The only option left to them was to take the bull by the horns and they were little equipped to do so.

This is when iridium Interactive was called in. Here is a snapshot of the things we did to build a stronger reputation

Listening:
iridium set up its monitoring tools starting with simple free ones like Google Alerts and free online monitoring tools along with our own social media monitoring system. We listed out in detail all the forums and websites where the company was being spoken about favorably as well as negatively and set about identifying influencers who really affected the online reputation of the company.

Responding:
As soon as we got a picture of the kind of things that were being spoken about, iridium swung into action and listed out appropriate responses for the same. We engaged clients and employees to promote a positive view of the company. where there were negative reviews, we stepped in and resolved people’s queries. Our SEO machinery swung into action working to position relevant information on the first few pages of major search engines instead of the false rumors. We went a step further and created positive conversations on more credible communities.

Engaging:
iridium set up social media accounts to represent the company online. We dug into twitter and started slowly to interact with the influencers in their field. A facebook page served as a touchpoint for the employees of the company, slowly evolving as an extended platform to promote activities, updates and discussions. The blog which we set up and maintained was a mix of industry news and company updates positioning the company as a thought leader and industry peer.

Within six months we noticed a remarkable change. The damaging reviews and emails subsided. The company’s sentiment index swung from red to green. A greater chunk of information about the company was positive and positioned in the initial pages of web results. At an industry conference they were recognized for what really mattered, their performance, and pulled in greater business. iridium’s efforts on the online reputation management program had worked. This is now an an integral part of the company’s work ethic. Never again will they ignore the multitude of voices that speak about them.

iridium Interactive is a pioneering company with over 10 years of experience in the field of internet marketing. we have been in the ’social media’ field from before the term existed.

Follow us on twitter and facebook to stay current with what is happening in the industry and how simple interventions can benefit you.

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Online marketing for non profits: Increasing Awareness through Social media

Salaudin — Wed, 03 Nov 2010 12:39:07 +0000

This is the start of iridium Interactive’s marketing series for NGO’s. The three part series will speak about using Social Media to

1. Increase awareness
2. Raise funding
3. Increase volunteering

In this post, we will focus on trying to using techniques we feel have worked for iridium’s clients and give you working principles of what you should concentrate on to raise awareness for your cause.

Increasing awareness

As social media continues to dominate internet timespend, it is but obvious that this is a channel you need to capitalize on and increase your reach at minimal cost. However, as NGOs occupy a major chunk of social media space it becomes necessary for you to not just differentiate but also have a much more interesting and involved approach towards social media engagement. Opening a facebook and a twitter account, pestering your network to like the page or to follow your twitter handle, although essential isn’t the be all end all of things. Here are three simple principles for you to follow:

The messaging:

Your product is as good as your message. Short or long, it must communicate something to your users, fans and viewers. Updates thus are the point where you either get shared or hidden or get your page unliked. Someone who likes your page would obviously be looking to learn more about your cause and you should try to keep your updates in line with this. Communicate what you want to but ensure that your tone is conversational and maintains the standard you have started with. Use a lot of videos and pictures which communicate your message directly with the minimum lag in understanding. Not only will your message get watched, read or viewed, it also has a higher likelihood of being shared which is what actually contributes to enhanced reach.

The engagement:

Speak to your fans. Let no comment/post go unreplied to. This helps build a rapport with your fans and can be a pleasant surprise to them when you speak to them in a friendly way. Without becoming intrusive, stay connected with your fans and engage them. Keep a cheerful tone and stay at it!

Social plugins:

Get a facebook like box, get a twibbon, get a youtube channel and spread the word. The more places that you garner social sharing, the more chances of you increasing your reach and spreading awareness to a greater demographic.

Follow iridium Interactive on twitter and facebook and stay current with the latest on social media and campaigns.

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AeA launches Punni Ki Kahaniyan: Follow her on facebook now!

Salaudin — Wed, 27 Oct 2010 08:37:19 +0000

punni ki kahaniyan

Aide et Action-South Asia along with its Social Media Partner, iridium Interactive and Print partner, The Hindu launched Punni ki Kahaniyan, a Short Film series about Multi Culturalism at Ravindra Bharathi, Hyderabad on 26th October 2010. The initiative of Punni ki Kahaniyaan is aimed at fostering the values of multiculturalism and promoting cultural harmony in children by helping them understand other cultures through short films talking on these subjects. ‘Punni’ is the animated narrator of the ‘Punni Ki Kahaniyan’, that acts both as a narrator and observer in the Films.

iridium Interactive, as the Social Media Partner has been associated with Aide et Action right from conceptualizing the online branding of Punni to the launch of the film series. Tireless efforts have been put to bring in identity to Punni in the social media. Punni has been promoted in the Social Media circles by a wide range of activities on Facebook, Twitter, Blog, Twibbons, News Portals and a whole range of other Social Media initiatives.

Sriram Bharatam, CEO and Founder, iridiumInteractive and Sania Mirza at the launch event

The launch event comprised of an audience of over 1,200 enthusiastic children from over 30 schools in Hyderabad and they sure added a lot of enthusiasm to the proceedings! The enthusiasm of the children was palpable as they clapped and sang right from the prayer song till the end of the launch, adding immense zest and energy to the proceedings. The screening was preceded by messages of multiculturalism to the children by Ravi Pratap Singh, Regional Director, AEAI South Asia, P. Ranga Reddy, Regional General Manager, The Hindu, Rajiva Wijesinha, MP from Sri Lanka and Ganesh Devi, Educationist. All the Speakers drove across the point of multi culturalism in their own ways. While Ravi Pratap Singh narrated his childhood experiences, Rajiva Wijesinha amazingly compared multi culturalism with a bouquet of flowers. He said “The bouquet looks good because of many flowers, but what makes the bouquet beautiful is that the flowers are of many colors”, thereby driving home the need to recognize ethnic diversity.

What followed later was the screening of the first film in the series of Punni Ki Kahaniyan which was cheered by the children amidst loud whistles and claps. Post the screening Sania Mirza, the Indian Tennis Star talked on how Sports does not recognize differences in language, religion or color. She added that she is humbled by the fact that she gets to play for the Nation and that she wishes that every child gets to serve the Nation in their own way.

Sriram Bharatam of iridium Interactive narrated a very interesting story that stressed on the need for children to look beyond their boundaries and actively explore new things. His story drove home the morals of Cultural acceptance, shunning the herd mentality and realize their true potential. His account of his childhood experiences helped children connect with him. RP Patnaik, music director, also echoed the same sentiments and sang ‘Saare jahan se achcha’ which the children happily participated in.

Saniz Mirza, Sriram Bharatam and RP Patnaik presented accolades to the children who were the cast of Punni Ki Kahaniyan.

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